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Phone lines.

Any analog phone line will do.  From your phone company.  From your cable company.  Copper lines. VoIP lines.  All are OK to use with DigiTel.

Computers

All Windows PC's are fine to use with our products.  Any version of Windows.  MAC's can be used with DigiScribe... call us.

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Our systems are designed to be sensitive to your needs for confidentiality  All our systems and software are HIPAA Compliant to ensure the utmost security of your dictations files.

Additional Information

You can put as many users into DigiTel's user list as you need to.  You connect one phone line to each of your DigiTel Pod's Line jacks.  The number of users that can call into the system at the same time equals the number of Lines of the system size you have chosen, and thus the number of phone lines that you have connected to the system.


A 1-Line DigiTel system can typically handle a few users, but of course only one calling in at a time.  A 4-Line DigiTel system can typically handle about 20 users with them hardly, if ever, getting a busy signal.  Its all a matter of how many users you have, how long their average dictation length is, and how many dictations they may call in during the day.  But because of the random nature of when a user may call in, a few lines usually go a long way.


If you know that one or more users want a dedicated line (such as with the principal partner in a law firm), then choose the desired system size by the number of dedicated lines you want plus the number of shareable lines you want.


Your DigiTel system's capacity can be upgraded at any time.  A 1-Line system can be upgraded to a 2-Line system with a purchase of a new license key.  As well a 3-Line system can be upgraded to a 4-Line system.  And one or more 4-Line systems can be used on the same pc with a 1 or 2 or 3 or 4 Line system so you have choose a Line capacity between 1 to 32 total Lines.


An Analog phone line is a standard phone line, the kind you usually have at home.  At the office, its the kind of phone line that is connected to a Fax machine.


Phone companies also refer to standard Analog phone lines as POTS lines, POTS standing for Plain Old Telephone System.


Analog phone lines can come directly from the phone company.  Analog phone lines can also come from the phone company as DSL (Digital Subscriber Loop) or FIOS (FIber Optic Service) lines.  A DSL line is a digital line over copper wires, but the DSL Modem box they give you converts the digital signal back to a standard Analog phone line signal into a standard RJ11 phone line jack.  A FIOS line is a digital line over fiberoptic cable, but the FIOS Modem box they give you converts the digital signal back to a standard Analog phone line signal into a standard RJ11 phone line jack. Analog phone lines can also come from your Cable TV company as VoIP (Voice over Internet Protocol) lines.  A VoIP line is a digital line, but the VoIP Modem box they give you converts the digital signal back to a standard Analog phone line signal into a standard RJ11 phone line jack.  Vonage is also a VoIP phone line service that gives you a VoIP Modem box that converts their digital line to a standard Analog phone line signal into a standard RJ11 phone line jack.  MagicJack is similar to Vonage, but MagicJack is not recommended to use as its sound quality and connections can be unreliable.


If you are connecting DigiTel in a business office that has a digital phone system, virtually every digital phone system has some Analog phone lines that are connected to one or more Fax machines, and in most cases unused Analog lines are available.  If none are available, it is usually inexpensive for an Analog card to be added to your digital phone system.  Digital phone system Analog lines are called Extensions, and that is fine for connecting to DigiTel.  Ask your phone system provider to program the Analog Extension that will be connected to DigiTel to be a DID (Direct Inward Dialing) line.  When you are calling your DigiTel system when you are in the office, you can simply dial its Extension number.  But also programming that line as a DID line lets you dial the complete phone number to call into the system when you are calling from outside your office.


In all of these cases, if you are connecting more than one Analog phone line or extension to your DigiTel system, ask your phone line provider to put those lines into a Rollover Group (also known as a Hunt Group).  That way yoiu just need to tell your users the main phone number, and if that line is busy  the phone system will be programmed to rollover to ringing the next line.


Also in all of these cases, ask your phone line provider to check that Disconnect Supervision (also known as a CPC (Calling Party Control) Pulse is enabled on those lines.  That is a signal that will tell your DigiTel system when a user is finished with their dictation and has hung up their phone.