We're here to guarantee your satisfaction. From our initial contact, to helping you install and training your users, to questions years later, we're here to help you. With thousands of systems sold and installed, we have never had anyone take advantage of our guarantee. Our system is that good. But its there for your peace of mind.
Return shipping is not a part of this guarantee, nor is any licenses that have been given. Since you can try DigiScribe and our other software products for 30 days without a license, you have plenty of time to make sure it meets your needs. But again, no one has ever returned one of our products, so we're sure you will be very pleased too.
Terms & Conditions
Apptec Corporation offers a 30-day money-back guarantee to end-users from the date of purchase of all new products purchased directly from Apptec Corporation via this website or via phone. To request an RMA# call 1-631-828-1245. RMA's expire 10 business days from their issue date. All returned products are subject to evaluation to ensure they are in new condition. Please include a copy of the original Paid Invoice with any returned products and write the RMA# on the outside of the package. All returned products returned for refund must be in new, resalable condition free from scratches or any other type of damage, and must be complete with all original packaging, manuals, and accessories or a 10% restocking fee may be assessed. The purchaser is responsible for the return shipping costs and must insure the shipment for the full value of the products.
This guarantee DOES NOT APPLY TO:
• SPECIAL ORDER PRODUCTS (Dictate and Transcribe Stations)
• SOFTWARE PRODUCTS (DigiScribe, DigiAlert, ReportGenie, FTPMagic, PedalMagic, DigiTel Line Upgrade)
once a license key has been provided. A return of those products will reduce the refund by their cost.
• FTP FOLDER RENTAL FEES for current or prior months.
• DigiCloud usage fees for current or prior months, or one month of DigiCloud's annual membership prorated.
Refunds will be issued to the original credit/debit card, or issued via check at Apptec Corporation's discretion. Refunds may take up to 14 business days to process.
The DigiTel Pod has a 90 Day Limited Warranty. The Pod is generally very reliable and will provide you many years of reliable service, but we recommend connecting it through our TLSS4 4-Telephone Line Surge Suppressor to help protect it from phone line borne voltage surges.
Our headsets and foot pedal have a 30 Day Limited Warranty. They are generally very reliable, but the headset cord is thin and light for comfort and should be handled gently for the longest troublefree use.
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Professional Dictation Systems